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Cake FAQs & Delivery

Cake and Cupcake Information

What flavours do you do?

Italian Style (Most popular)
Layers of light and fluffy vanilla sponge with fresh cream , crème pattissiere & mixed fruit– makes a great dessert!

Selva Nera (Most popular)
Layers of light and fluffy chocolate sponge with fresh cream, crème pattissiere & mixed fruit (zabliogne cream – Alcohol optional) – makes a great dessert!

Chocolate Fudge
A deliciously indulgent Chocolate sponge with a silky smooth chocolate buttercream.

Victoria Sponge
A Classic vanilla sponge with buttercream and raspberry jam.

White Chocolate Buttercream & Berries
Layers of light vanilla sponge with white chocolate buttercream and mixed berries.

Red Velvet (New & improved)
Decadent red velvet sponge with smooth vanilla buttercream.

Black Forest
Rich and classic chocolate sponge, fresh cream and Morello cherry.

Macaroon Cake
A light vanilla sponge with fresh cream & crème pattissiere with a hint of almond essence.

Lemon Cake
Soft lemon sponge, with a light and zesty fresh lemon cream.

Setteveli Cake
4 layers of chocolate sponge with; chocolate hazelnut, dark chocolate & crunchy flakes.  The result is a culinary tour de force!

Oreo® Cake ( New flavour very popular)
Layers of chocolate sponge with fresh cream,  crème pattissiere & crushed Oreos®.

Strawberries & Cream (New flavour very popular)
Soft vanilla sponge, strawberry cream and fresh strawberries.

Simple Vanilla
Soft vanilla sponge with a smooth vanilla buttercream.

A traditional moist carrot sponge with smooth vanilla buttercream – nuts optional.

New! Eton Mess
Layers of light vanilla sponge with fresh cream, crushed meringues & fresh strawberries

New! Strawberries & Strawberry cream with Jam
Layers of light vanilla sponge WITH JAM, strawberries & Strawberry cream.

New! Chocolate orange
Layers of chocolate sponge with chocolate orange buttercream

New! White chocolate chip
Layers of light vanilla sponge with Vanilla fresh cream & white chocolate chips

New! White Double chocolate chip
Layers of chocolate sponge with Chocolate fresh cream &  chocolate chips

You don’t have a flavour I need, can you make this on request?

We aim to meet every customer’s requirement, should there be a flavour you need but isn’t on our site, we would be happy to discuss and make an alternative.

What size are your cakes, and how many portions will I get?

6″ = 8 -10 portions
8″ = 16 -20portions
10″ = 24 – 30portions
12″ = 40 portions
14″ = 50 portions
15″ = 60 portions
16″ = 70 portions
17″ = 80 portions
18″ = 90 portions

How long do the cakes stay fresh?

The celebration cakes which are decorated with cover paste and filled with buttercream will stay fresh for around 3 days, but any cake containing fresh fruit or fresh cream must be stored in the fridge and should be eaten by the next day.

Do you do cake samples?

Yes! If you are ordering a large/wedding cake, we can arrange cake tastings.

What is your most popular cake?

Our most popular cake is our OTT dripping cake, with Italian style filling.

Are any of your cakes suitable for vegetarians, vegans or Muslims?

Any cake made with dairy products will not be suitable for vegans.
All our cakes are suitable for vegetarians & Muslims other than the mousses which contain gelatine.
All our cakes are suitable for Muslims, please just request NO ALCOHOL.

Can you create Gluten free cakes?

Yes we can create Gluten free cakes on request, however designs may be limited.

Family cakes take the safety of it’s customers as its highest priority, with this in mind we feel its of paramount importance to let all customers know our position on allergens in our kitchens. Family cakes operates an artisan style bakery where all allergens are present at all times. While we make every effort to prevent cross contamination we can-not guarantee that any item we make is 100% free of any specific allergen. If you suffer from an allergy or are purchasing an item from Family cakes, for someone with an allergy, it is of the utmost importance that you share this information with them and any other party that will be consuming our retailed items. Feel free to contact us directly for more information

Do your cakes contain nuts?

All our cakes are made in a nut environment and will always contain either whole nut or trace of nut, even when nuts are not one of the main ingredients. If you suffer from a nut allergy or are providing a cake for someone who does it is very important you contact us first so we can explain what is possible and we can minimise any risks for people with serious allergies.

Personalising Your Order

I need a cake and have something in mind, can you recreate this cake with descriptions only?

Yes we aim to work closely with customers to create cakes to their exact specifications. Should you have an idea of what you want but can’t quite find an image, we will work together to make sure we are on the same page and create exactly what is required.

How much notice is needed?

We require a minimum of 1 week’s notice for all bespoke cakes or figures, as these require a higher level of detail. For all other birthday & occasion cakes/cupcakes we request a minimum of 2 working days notice. Should you require a cake the same day we will be happy to do so, however designs may be limited, in these cases it is best to contact us directly 0207 619 7793

How much notice do you need for edible figures & bespoke cakes?

We require a minimum of 1 weeks’ notice for all bespoke cakes and edible figures. The more notice the better, as this allows us enough time to make and set the small details required for the cake.

I need a last minute bespoke cake, can you do this?

Depending on the style of cake and level of detail required, we may be able to create something you need. Call us to discuss your options. 0207 619 7793 Mon – Fri 9:00am -4:00pm Email:

Can we have a plaque or writing on any cake?

Yes, when placing your order online, there is a box for personalisation.

Can you design our wedding cake?

We aim to make a customer’s cake dream a reality, as such we pay attention to all the little details and specific requests. We advise that customer’s provide images as guideline and starting point, from there we will work together to create the dream cake.


What are your delivery times?

We deliver to Central London and the City. Weekdays delivery between 9am – 4pm. Weekend delivery 7:00am – 12pm.

What are your delivery charges?

Our delivery charges are dependent on the postcode. A delivery charge will always be applied on a weekend. Weekday delivery charges are dependent on location, however are usually free throughout Central London and the City.

The site won’t allow me to book a delivery for my area, why is this?

In some cases, customers may try to get cakes delivered to destinations not based in Central London or the City. On these occasions it is best to contact us directly to ensure we can deliver to your area.

Where can I collect my cake from?

We are based at 20 Tileyard Road, N7 9AH and are easily accessible. You can contact the office directly should you need more information. 0207 619 7793 Mon – Fri 9:00am -4:00pm.

Who can I contact about my delivery/collection on the day?

If you are expecting a delivery or need to collect on a weekday, please contact the office via phone or email with any questions you may have 0207 619 7793 /

If you are expecting a delivery or are collecting on a weekend, please contact 077774813516  (collection & delivery) .

Do you have a shop?

Not at the moment. We are currently part of a large catering company, as such all cakes are made fresh to order, we don’t freeze cake nor do we have cakes on display for hours. We Originally launched Patisserie Valerie on to the streets of London, and then opened Amato in Soho, but now are based in Kingscross.


How do I pay for my cake?

You can contact the office directly to make a card payment over the phone – 020 7619 7793. Alternatively, if you are ordering online, you can use our checkout service to make payments quickly and efficiently.